Frequently Asked Questions
How do I log in to my account in the catalog?
Select "Log In" in the upper right hand corner.
Will my password change?
Palatine patron passwords will migrate as the last four digits of the phone number on file. For example, a password of "ILoveMyLibrary" will reset to the last four digits of the patron's phone number.
Items I returned between September 5 - 8 still show as being checked out to me.
During the downtime period between September 5 - 8, libraries are unable to check items in. Any items returned between September 5 - 8 will be checked in beginning September 9, once the downtime period is complete.
What will happen to my reciprocal library account at the Grayslake or Palatine library?
Grayslake and Palatine library cardholders who have previously registered their card at a CCS member library as well as CCS member library cardholders who have previously registered their card at Grayslake or Palatine will have their reciprocal library accounts merged to their home library account. Checkouts, holds, and fines/bills will be merged into one account. Cardholders will no longer need to manage two separate library accounts!
Why does the online catalog look different during the downtime?
During the September 5 - 8 downtime, library patrons will be redirected to an alternate online catalog. Patronss will be able to search for titles and view their account, but will not able to place holds, renew items, pay fines, or modify their account information.